Offer a gift of comfort and beauty to a family suffering from loss.
A gift to your family, sparing them hard decisions at an emotional time.
It is not always possible to pay respects in person, so we hope that this small token will help.
A Death Has Occured
Who to Call First
Whether you received a 2 a.m. phone call with news of an unexpected death or shared your loved one's final moments of a long illness, your initial reaction to the death was likely shock. It doesn't seem to matter how prepared we are - or aren't - a loved one's death often leaves us feeling numb and bewildered. If you're responsible for making the funeral arrangements, shock and grief can be immobilizing. Even simple decisions can be overwhelming.
Making the First Phone Calls
What to do first depends on the circumstances of the death. When someone dies in a hospital or care facility, the staff will contact the family and the family will need to call the funeral home.
It may be easier on you to make a few phone calls to other relatives or friends and ask each of them to make a phone call or two to specific people, so the burden of spreading the news isn't all on you. If you are alone, ask someone to keep you company while you make these calls and try to cope with the first hours after the death.
Call a Funeral Director
Whatever the circumstances of death, one of your first calls should be to our funeral home as we require your permission to transport your loved one. We will then determine a convenient time for you to come into the funeral home to make final arrangements. Even if you have prearranged your funeral with us, you will have to come into the funeral home to finalize these arrangements.
Call the Employer
If your loved one was working, you'll need to call his or her employer immediately. Ask about the deceased's benefits and any pay due, including vacation or sick time, disability income, etc. Ask if you or other dependents are still eligible for benefit coverage through the company. Ask whether there is a life insurance policy through the employer, who the beneficiary is and how to file a claim.
Call the Life Insurance Company
Look through the deceased's paperwork for the life policy. Call the agent or the company and ask how to file a claim. Usually the beneficiary (or the beneficiary's guardian, if a minor) must complete the claim forms and related paperwork. You'll need to submit a certified death certificate and a claimant's statement to establish proof of claim. Remember to ask about payment options.